BRIGHOUSE ULTRASOUND LTD

TERMS AND CONDITIONS OF SERVICE – v2 25/05/2026

1. Introduction and Contract

1.1. These are the terms and conditions of service (‘Terms’) that govern the agreement between you, the patient (‘You’, ‘Your’) and Brighouse Ultrasound Ltd (‘we’, ‘us’, ‘our’) under which we provide You with private, self-pay ultrasound scans for informational purposes only (‘Scan Service’).

1.2. We are company registered in England and Wales with company number: 16326959, whose registered office is situated at 7 Slade Lane, Brighouse, England, HD6 3PL; and whose CQC registration ID is 1-21590371533.

1.3. A contract is formed when we accept and confirm your booking. These Terms apply together with your booking confirmation, consent documentation and privacy policy (‘Contract’).

2. Nature of our Scan Service

2.1. Our Scan Service simply provided a scan for information purposes and You must make sure to arrange clinical diagnosis and treatment.

2.2. Our Scan Service does not replace NHS care, GP Care (including a midwife support), clinical diagnosis or treatment. You remain responsible for Your ongoing medical care and You must ensure to obtain medical care and treatment You will need throughout Your pregnancy.

2.3. We provide our Scan Service through sonographers who are registered with the Nursing and Midwifery Council or the Health and Care Professions Council (‘Clinicians’).

2.4. Clinicians may refuse to undertake a scan based on their professional judgment.

2.5. We and our Clinicians may refuse any request for a Scan Service, repeat Scan Service where it is considered clinically inappropriate, unsafe, unlawful or unsupported by adequate information.

2.6. We can refuse to allow any person accompanying you to attend the Scan Service with you, if we deem their behavior as inappropriate.

2.7. Any repeat scan will be offered at the Clinician’s discretion in the following circumstances:

2.7.1. for the Wellbeing and Gender Scans we offer one free re-scan if we are unable to determine the gender; or

2.7.2. for the 4D scan, we offer one free re-scan (if the first scan was booked before 32 weeks of pregnancy), if the baby is not in a favourable position at the first scan and images cannot be obtained.

2.7.3. for the Early Pregnancy Scans, Wellbeing Scans, or Growth Scans we do not offer re-scans as these are not affected by factors such as fetal position.

2.8. We do not provide a midwifery care or advice service. We will provide you with a report of Your Scan Service which you can then forward to your midwife or doctor for interpretation. We are not responsible for plotting the Estimated Fetal Weight or interpret any other results which are derived from the Scan Service. These are specific to each individual, which is why we strongly advice you relay and discuss with your midwife or doctor.

2.9. Please note, we will not have access to Your medical history or Your pregnancy records. You are responsible for providing us with any relevant medical information as explained in the next section headed ‘Your Obligations’.

2.10. If our Clinicians recommend a referral to You as a result of the Scan Service, we will refer you to an appropriate NHS care provider to review and further investigate, with your consent. Please note, in some circumstances, we and our Clinicians may be under a professional and/or legal obligation to make a referral without obtaining your prior consent.

2.11. You must also provide us with a correct email address (to receive the images from Your Scan service), Your full name and address, so we can contact you when required.

3. Clinical Limitations

3.1. Please be aware that ultrasound services such as the Scan Service do not detect every abnormality and we advise you undertake further tests if your concerned after speaking with your midwife or doctor.

3.2. Please also be aware that factors such as fetal size and fetal position can affect the quality of images and therefore, gender identification cannot be 100% accurate nor guaranteed.

4. Your Obligations

4.1. You must provide complete, accurate and current information about your pregnancy, symptoms, medical history, allergies, medication, previous procedures, substance use, mental health status and any other matter relevant to safe care and the Scan Service.

4.2. You must follow all pre-scan, post-scan instructions we and our Clinicians provide to You and you must seek medical attention promptly if advised to do so, or if complications arise. You are responsible for attending all recommended review appointments and for raising concerns promptly.

4.3. You must not attend appointments whilst intoxicated, aggressive, threatening, abusive or otherwise unsuitable for the Scan Service.

4.4. You must treat staff and Clinicians with dignity and respect. We operate a zero-tolerance policy in relation to violence, threats, harassment, discriminatory conduct, sexual misconduct, intimidation and abuse. We may end the appointment immediately, refuse future Scan Service and, where appropriate, report the matter to the police or other authorities.

4.5. If You need translation services, then You must attend with an interpreter if required for safe understanding and informed consent, unless we agree to make suitable alternative arrangements. Any interpreter must be independent and appropriately competent, and any costs shall be borne by You, unless otherwise agreed.

4.6. You must comply with all our clinic rules and health and safety instructions.

4.7. We do not reimburse travel, accommodation, childcare, time off work or other incidental expenses connected with any follow-up appointments.

5. Eligibility and Consent

5.1. You must be 18 or over in order to have a Scan Service.

5.2. You must complete our consent form, before having a Scan Service (please ask us, if you have not completed one already).

5.3. The Clinicians may ask to see your ID if they suspect you are under 18 years of age. If

5.4. The Clinicians can refuse to go ahead with the Scan Service if You are under the age required or if you do not complete a consent form or it is not clinically appropriate to go ahead with the Scan Service. If that is the case, you will still be charged for the Scan Service.

6. Appointments, booking and Fees

6.1. You can book an appointment by using our website www.brighouseultrasound.com.

6.2. Appointment times include administration (which includes completing paperwork), scanning and to complete the scan report, print or scan the report and images

6.3. It is therefore, important that You arrive on time for Your schedule appointment. If You are late for your appointment your appointment may be shortened or cancelled. If we have to cancel an appointment because of a delay on your part, then we reserve the right to charge for the Scan Service.

6.4. If You are expecting to be late for your scheduled appointment, then please email us on brighouseultrasound@gmail.com, to let us know in advance. While we will make every effort to accommodate You, the Clinicians reserve the right to cancel Your appointment if Your late arrival prevents the Scan Service from being completed within the allotted time.

6.5. Clinicians may run over due to unexpected findings or unforeseen circumstanced, which may delay the start time of Your Scan Service appointment. In that case we will try to make sure Your Scan Service goes ahead. If we have to re-schedule, then you will not be charged for the re-scheduled Scan Service.

6.6. The Fees You will be charged are the fees advertised on our website at the time you booked your Scan Service online (using our website referred to above).

6.7. All our Scan Services are self-pay and payable in advance when you make your online booking of the Scan Service.

6.8. We will confirm your booking by email after you have booked online.

7. Cancellations

7.1. You may cancel your appointment. If you provide us with at least 24 hours’ written notice, then we will not charge You for the cancellation and we will re-schedule Your appointment, subject to availability and provided the same appointment is not re-scheduled more than once.

7.2. If You cancel your appointment less than 24 hours before, then we will charge the cost of the Scan Service You have booked. We will also charge you the cost of the Scan Service you booked, if you do not attend than booked Scan Service.

7.3. Late cancellation or non-attendance results in loss of fees where reasonable. We may reschedule or refund where appropriate.

7.4. We may have to cancel or re-schedule Your booked Scan Service due to resources and availability of Clinicians. If so, then we will aim to provide you with as much notice as we can and if we have to cancel your booked appointment, then we will refund the payment you have made for that Scan Service.

8. Consumer Rights

8.1. If you book remotely, you may have statutory cancellation rights. If you request services within any cooling-off period, you may be charged for work performed. Your right to cancel may be lost once services are fully delivered, in accordance with consumer law.

9. Reports

9.1. Reports and images are provided for information only. We do not provide medical diagnosis or treatment advice.

10. Complaints and Feedback

10.1. If You are dissatisfied with any aspect of the Scan Service, then You should raise the concern as soon as reasonably practicable with the clinic manager.

10.2 We will handle complaints in accordance with its complaints procedure and any applicable legal or regulatory requirements.

10.3 The complaints procedure does not affect Your legal rights, including any right to raise concerns with the CQC (where relevant), a professional regulator or any applicable alternative dispute resolution or court process.

10.4. We may require Your written authority before corresponding with a third party about Your complaint or medical records.

11. Liability

11.1. Nothing limits liability for death or personal injury caused by negligence. Subject to this, we exclude liability for indirect or consequential losses and limit liability to fees paid. We are not responsible for third party care or limitations inherent in ultrasound.

11.2. Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any mandatory consumer rights.

11.3. Subject to clause 11.1, we shall not be liable for any loss arising from: (a) Your failure to provide accurate information; (b) Your failure to follow advice or treatment we recommend; (c) any delay, suspension or failure in performance caused by circumstances beyond our reasonable control, including epidemic or pandemic, governmental restriction, industrial action, utility failure, IT outage, cyber incident, shortage of medicines or supplies, transport disruption, severe weather, flood, fire, equipment breakdown, staff illness or third-party supplier failure) or any delay or failure by any third-party providers outside our reasonable control; (d) outcomes limitations inherent in ultrasound scans we offer; or (e) acts or omissions of another healthcare provider not engaged by us.

11.4 Subject to clause 11.1, we shall not be liable for any indirect or consequential loss, loss of profits, loss of business, loss of earnings or loss of opportunity.

11.5 Subject to clause 11.1 and except where a different mandatory limit applies by law, our total aggregate liability to Your in respect of any single claim or series of connected claims arising out of the Scan Service shall be limited to the total Fees actually paid by You to us for the specific Scan Service giving rise to the claim, provided that this limit shall not apply to liability which cannot lawfully be limited.

11.6 Each of our Clinicians remains responsible for the exercise of their own professional judgement and for complying with their professional and regulatory duties. Nothing in these Terms prevents You from pursuing any claim directly against a Clinician where the law permits.

11.7 The Scan Services are supplied for Your personal use only. No third party may rely on any advice, report, letter, diagnostic result or recommendation issued by us or our Clinicians unless we expressly agrees in writing.

12. Data Protection

12.1. We will process personal data, including special category health data, in accordance with applicable data protection law and our privacy notice.

12.2. we may use and disclose Your information to Clinicians, laboratories, pharmacies, diagnostic providers, hospitals, payment processors, professional advisers, insurers, regulators and other persons involved in or connected with the provision, administration, governance, defence or audit of the Scan Service, in each case to the extent reasonably necessary and lawful.

12.3. You acknowledges that communication of relevant clinical information to the Your GP, treating clinician or another healthcare provider may be appropriate for continuity of care, safeguarding, patient safety or legal compliance.

12.4. We may retain records, photographs, consent forms, correspondence and treatment details for such periods as are required or permitted by law, regulation, professional guidance and our retention policies.

12.5. You may request access to Your personal data and medical records in accordance with applicable data protection law. We may require proof of identity before releasing records.

12.6. Except where required for lawful clinical, regulatory or safeguarding purposes, we will keep Your information confidential.

13. Photographs, Recordings and Communications

13.1. We may take and retain clinical photographs where reasonably required for identification, diagnosis, consent, monitoring, governance, regulatory compliance or medical records.

13.2. You must not record consultations, procedures or staff without our consent and the consent of the relevant Clinician.

13.3. We may communicate with You by telephone, SMS or email for appointment administration, reminders, follow-up, invoicing and clinically appropriate communications, subject to our privacy notice.

13.4. Email and SMS are not guaranteed to be secure or instant. You must not use them to report emergencies.

14. Termination and Refusal of Future Services

14.1. You may stop using the Services at any time, subject to any accrued Fees, cancellation charges and amounts properly due under these Terms.

14.2. We may suspend, restrict or terminate the Contract or refuse future bookings immediately if: (a) Your breach these Terms; (b) sums due remain unpaid; (c) You behaves abusively or inappropriately; (d) we consider that trust and confidence have broken down; (e) the Scan Service is no longer clinically appropriate; or (f) continuing to provide the Scan Service would be unsafe, unlawful or inappropriate.

14.3. Termination shall not affect any rights or liabilities accrued before termination.

15. General

15.1. We may amend these Terms from time to time. The version in force at the time of booking shall apply to the relevant Services unless the parties agree otherwise or the amendment is required by law.

15.2. If any provision of these Terms is found by a court or competent authority to be illegal, invalid or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

15.3. A failure or delay by us to enforce any right shall not constitute a waiver of that right.

15.4. You may not assign or transfer any of their rights under the Contract without our prior written consent.

15.5. A person who is not a party to the Contract shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract, except that any Clinician engaged in connection with the Services may rely on any exclusion or limitation of liability expressed to benefit Clinicians.

15.6. Any notice required under these Terms shall be given in writing by email, post or such other method as we reasonably accept.

15.7. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it shall be governed by the laws of England and Wales.

15.8. The courts of England and Wales shall have exclusive jurisdiction (including non-contractual disputes or claims), save that if Your reside in Scotland or Northern Ireland, You may also bring proceedings in the courts of that part of the United Kingdom to the extent permitted by law